Integrity Audits & Reviews


Our Hotel Management Services includes.

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Architecture, Design & Construction

  • Review of actual performance versus budget and prior year
  • Benchmark versus comparable properties
  • Review of rolling forecasts and business on-the-books
  • Monitor effectiveness of revenue capture and cost control
  • Monitor all charges from the management company
  • Monitor sales and marketing activity
  • Monitor guest and staff satisfaction surveys
  • Monitor channel delivery and cost per booking by channel
  • Monitor balance sheet and working capital requirements

eCommerce

  • Monitor market rate, occupancy and RevPAR trends
  • Monitor key demand generators by market
  • Monitor planned supply additions
  • Monitor refurbishment and expansion activity at competitor properties
  • Monitor all pricing and distribution activity at competitor properties

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Communication & PR

  • Monitor physical condition and anticipated capital expenditure requirements
  • Ensure legal compliance with all relevant legislation, including licensing, disability legislation, health and safety
  • Monitor all major systems for quality and suitability – HVAC, PMS, telephone, Internet, TV/video and all relevant interfaces
  • Retain consultants and advisers on property matters as required to ensure owner’s interests are fully safeguarded
  • Review and advise upon all contracts with third parties on owner’s behalf, particularly in regard to leases and material contracts
  • Monitor all refurbishment and expansion activity on owner’s behalf
  • Review and approve all insurance policies

Purchasing & supply chain management

  • Communicate ownership expectations to management company and unit management
  • Review proposed budgets, marketing plans and capital expenditure plans for appropriateness in the context of market conditions and owner’s requirements
  • Facilitate review and approval process on behalf of owner

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Engineering Operations

  • Conduct annual review in comparison with initial investment objectives
  • Estimate market value and evaluate alternative strategies, such as further investment or expansion versus continued ownership
  • Monitor comparable sales activity and trends in asset financing

Food & Beverage

  • Advise on initial selection and appointment of management/franchise company
  • Monitor ongoing performance and contractual compliance
  • Scrutinizes all charges for contractual compliance
  • Evaluate system delivery, CRS performance, web performance and overall strengths and weaknesses

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HR & Training

  • Conduct annual review in comparison with initial investment objectives
  • Estimate market value and evaluate alternative strategies, such as further investment or expansion versus continued ownership
  • Monitor comparable sales activity and trends in asset financing

Technology

  • Advise on initial selection and appointment of management/franchise company
  • Monitor ongoing performance and contractual compliance
  • Scrutinizes all charges for contractual compliance
  • Evaluate system delivery, CRS performance, web performance and overall strengths and weaknesses

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Legal & Labour Management

  • Conduct annual review in comparison with initial investment objectives
  • Estimate market value and evaluate alternative strategies, such as further investment or expansion versus continued ownership
  • Monitor comparable sales activity and trends in asset financing

Finance Operations

  • Advise on initial selection and appointment of management/franchise company
  • Monitor ongoing performance and contractual compliance
  • Scrutinizes all charges for contractual compliance
  • Evaluate system delivery, CRS performance, web performance and overall strengths and weaknesses

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Revenue Management

  • Conduct annual review in comparison with initial investment objectives
  • Estimate market value and evaluate alternative strategies, such as further investment or expansion versus continued ownership
  • Monitor comparable sales activity and trends in asset financing

Risk Management & Loss Prevention

  • Advise on initial selection and appointment of management/franchise company
  • Monitor ongoing performance and contractual compliance
  • Scrutinizes all charges for contractual compliance
  • Evaluate system delivery, CRS performance, web performance and overall strengths and weaknesses

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Sales & Marketing

  • Conduct annual review in comparison with initial investment objectives
  • Estimate market value and evaluate alternative strategies, such as further investment or expansion versus continued ownership
  • Monitor comparable sales activity and trends in asset financing

Spa operations & developments

  • Advise on initial selection and appointment of management/franchise company
  • Monitor ongoing performance and contractual compliance
  • Scrutinizes all charges for contractual compliance
  • Evaluate system delivery, CRS performance, web performance and overall strengths and weaknesses

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